Support Capabilites


Our Approach and Solution

SSCS provides hardware break-fix service on all types of servers, storage, and network equipment. We consolidate multiple equipment types into one contract while bringing significant savings. Focused on increasing infrastructure ROI, we are vendor-neutral and have the flexibility to perfectly match our clients’ technical support and commercial needs. Since 1988, SSCS has been an important ally to Enterprise IT.

We provide a full break fix solution with all parts and labor included and guaranteed response times. We place great importance in advance preparation so that we have skilled staff in the right place with the right part at the right time. All departments from our call center to our logistical teams are geared for high availability service delivery to meet the most demanding SLAs on a global basis.

Initial EMC system support services are performed remotely via analog modem or network connection.   We ask that you provide access to your internal network via an external IP so that we can remotely connect and perform on-going support tasks to the system.  In addition, the system is set up to send email alerts, notifications, and 24hr heart beats to both our alert collection center and your storage group provider via your outbound SMTP mail server.  In some cases, we use remote clients including, but not limited to; RDP, VPN, TeamViewer, Real VNC, WEBEX and others. 

When a hardware fault is detected our alert center automatically opens a ticket in our dispatch system and we alert you to the failure. At this point either our technical team will respond to correct the issue, or an appointment is made based on your contracted SLA.

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Our Locations

Our global locations mean we're never far away. If you have any questions or would like to talk to one of our local represenatives visit us here for a complete listing.