Willkommen Bei

SSCS GmbH

Über uns

Willkommen bei Solid Systems CAD Services GmbH (SSCS).

Wir sind ein global tätiges IT-Dienstleistungsunternehmen, welches sich auf die Hardwarewartung im Data Center Umfeld spezialisiert hat. Im Besonderen nach Ablauf der Herstellergarantie sind wir in der Lage, für alle Arten von Server-, Speicher- und Netzwerkplattformen, maßgeschneiderte Dienstleistungspakete anzubieten. Insbesondere durch unsere internationale Kompetenz sind wir nicht nur in der Position lokale und regionale Anforderungen unserer Kunden zu erfüllen, sondern auch auf besondere Bedürfnisse einzugehen, die eine weltweite Abdeckung erfordern.

Wir sind stolz, einer der ersten, unabhängigen Anbieter und einer der Marktführer in unserer Branche zu sein. SSCS wurde im Jahr 1988 mit der Philosophie gegründet, unseren Kunden eine kostengünstige und flexible Dienstleistung, als Alternative zum Hersteller, zu liefern. Die Gründer von SSCS haben frühzeitig erkannt, dass die Erbringung einer auf den Kunden zugeschnittenen und effizienten Dienstleistung, über mehrere Poduktlinien, ein attraktives Angebot ergibt, das unsere Kunden überzeugt.

Server Maintenance

Von unseren bescheidenen Anfängen in Houston haben wir uns zu einem multinationalen Unternehmen entwickelt, das bereits die Vereinigten Staaten, Brasilien, Kanada, Mexiko, Europa, Lateinamerika, Asien-Pazifik und Teile Afrikas abdeckt. SSCS bietet jetzt Dienstleistungen in mehr als 100 Ländern an. Doch wir expandieren weiter, denn wir konzentrieren uns weiterhin auf unsere Kernphilosophie und unseren Werte, um unser Wachstum nachhaltig zu steigern.

Karriere

Service Delivery Manager

The purpose of the role of Service Delivery Manager Germany is to be responsible for the Germany based in house Engineering Team as well as service partners service delivery in EMEA (includes SP’s in Portugal, Spain, Italy etc.). The role will require extensive travel throughout EMEA and working with other areas in the organisation which may require overseas travel to AMEC and APAC in the future.

The reason SSCS is recruiting an SDM for the EMEA region is due to the successful expansion of our business in EMEA. SSCS is also investing heavily in new skills and is in the process of implementing and developing new processes and structures to support aggressive business growth in this region for the next 5 to 10 years.

SSCS is a unique business which requires a unique person to tackle this role. Someone with a background in third party hardware maintenance who has experience of dealing with service partners, sparing / logistics of IT hardware systems would be ideal for the role. The following skills are critical to the success of the candidate for this role:

  • Highly organised individual who can work in a reactive environment
  • Someone with drive and motivation to ensure service levels of achieved working with individuals and teams internally and externally is critical – this person must have excellent communication skills both written and verbal (A lot of email and telephone work involved)
  • An individual who is able to work under pressure and develop structures and processes to effectively support service partners service delivery, logistics performance and overall improvements to the organisations processes for practical efficiencies
  • This individual must have experience in producing documentation and therefore excellent written and English skills are key
  • Any technical knowledge would be an excellent advantage or any knowledge of the third party service industry in either hardware or software – ideally both

As mentioned previously, this role will require an individual who can work in a high volume / high pressures environment as part of a team and achieve practical results. The role is also demanding and will require the individual to be available outside of normal working hours to handle support and escalations. Hours worked in normal working times are flexible also.

Role Responsibilities

  • Maintenance of the customer asset schedules in scope for SSCS to be maintained with service partners working with SSCS Partner Management
  • Responsible for monitoring and maintaining spares kits with our service partners (Initial sparing and replenishment process management) working with logistics
  • Regular reviews of the assets in scope and reviewing contracted asset schedules working with service partners in EMEA
  • Ensuring we have service partners with the correct skillset in the correct area where customer assets are based in accordance with customer SLA’s with the right level of capacity to service these assets
  • Reviewing number of calls / services provided with service partners to make decisions on commercial arrangements
  • Decommissioning service partners working with SSCS Partner Management
  • Service delivery support and escalation contact for both the service partner and the SSCS Call Centre in Houston, Texas
  • Ensuring SLA performance is met in EMEA through Service Partners
  • SPOC for service partners for issue resolution

The responsibilities outlined above cover the majority of activities involved with this role but this list is not exhaustive and aims to provide some focus and understanding for the role.

The role can be based in our Munich office. It will be based on a traditional 40 hour week although times are totally flexible as the role will require travel and the individual will need to be available outside of normal working hours including weekends to support calls / escalations although these are not high volumes.

  • Role: Service Delivery Manager – Germany
  • Location: Munich
  • Reporting Line: Service Delivery Manager - EMEA
  • Laptop and Phone will also be provided

Senior Sales & Account Management Position

We are looking for a highly motivated and energetic person to help us grow our third party maintenance business. This position at our company will be as a senior member of our sales staff representing the UK and EMEA. You will be responsible for reaching out to businesses in the region that have expressed interest in our services as well as targeting specific enterprise accounts. Our marketing team is actively contacting potential customers and generating interest and we have inside sales staff making appointment setting calls for you to follow up on.

Our ideal candidate will have a minimum of ten year’s enterprise sales experience in the IT and technology area – experience with IT hardware and service contracts a definite plus. Candidate will also have extensive experience with solution selling to procurement and IT branches of major enterprise corporations.

Other skills needed:

  • Experience in building consensus and developing corporate relationships
  • Experience with face-to-face presentation and interaction
  • Experience in building consensus and developing corporate relationships
  • Experience with face-to-face presentation and interaction
  • Experience in solution development
  • Experience with proposal writing
  • Experience in objection handling and cost justification
  • Experience with internet and common office tools

Here Are Some of the Many Reasons You Want to Join Us

  • Earn base + commissions for closed deals and/or for accounts that are assigned to manage
  • Regionally appropriate benefits and vacation
  • We are a growing company with over 30 years in business!
  • We have a great list of clients of well known, international companies.
  • Opportunities for growth and advancement within the company.

Marken, die wir unterstützen

  • Cisco
  • Dell
  • EMC
  • Fujitsu
  • Hitachi (HDS)
  • HP
  • IBM
  • NetApp
  • Oracle/Sun
  • Quantum / ADIC

Kontakt

Germany