At SSCS, our goal is to provide superior service with highly competitive rates. As a true multi-vendor, we offer maintenance on nearly all IT platforms.
THE ART OF QUALITY SERVICE
We offer quality service at SSCS, and cater to all of our client's specialized needs. In addition, we have gained a competitive edge by offering custom and flexible service level agreements (SLA) to meet our client's needs.
Computer Hardware Maintenance Services
DECOM and IMAC
Hardware Sales & Rentals
Remote Monitoring and Error Notification
Software OS Technical Support
System Admin Support
SSCS operates an in-house 24-hour call center and service web portal. This allows our clients to input a real-time request assured that a highly trained operator located in the United States will dispatch their service request quickly and correctly.
The client-SSCS partnership is paramount to our success. We work very closely with our client's staff to ensure alignment. We encourage interactive service review meetings in which improvement and refinement are discussed. One of our strengths is our ability to adapt to our client's evolving needs and requirements.
SSCS takes an aggressive approach in holding spare components to support our client's data centers. SSCS analyzes each location and all contracted equipment to ensure that we have the recommended spare components within the SLA radius. Our goal is to resolve all service requests on the first trip.
SERVING CLIENTS BETTER EVERY DAY
In order to manage the result, you must measure the result. Our configuration management data base (CMDB) software provides the ability to produce reports against individual assets. SSCS can also provide metric reporting for call center performance, response time, restore time, request fulfillment for install/move/add/change (IMAC) activity based on local, regional or global data.
Is Your IT Infrastructure ready foR the Future?
Making sure your company’s computer systems are functioning properly while ensuring its expandability for the future is a daunting task.
SSCS makes sure you stay ahead of the curve and on top of future developments.