SSCS provides service level packages that fit your company's unique needs. We offer guaranteed rapid response times & critical support with minimal downtime.
HyperCare Same Day 7 x 24 [ 2 hour response time ]
Same day 2 hour response and on-site sparing for critical items and components with elevated failure rates may need our Hypercare offering. A dedicated field engineer is assigned to you for this SLA.
Mission Critical Same Day 7 x 24 [ 4 hour response time ]
Same day 4 hour response is our Mission Critical support. A field engineer will arrive on-site with spares within 4 hours of request to get your system back in operation as rapidly as possible.
Critical Same Day 5 x 12 [ 4 hour response time ]
When you need same day 4 hour response in a 8am to 8pm twelve hour calling window this offering may be for you.
Premium 5 x 9 [ Next Business Day Response Time ]
Next business day SLA within a 8am to 5pm nine hour calling window is one of our premium pricing offerings.
Shared Parts Only
If you perform on-site support using your company personnel, this offering is also available to you.
Is Your IT Infrastructure ready foR the Future?
Making sure your company’s computer systems are functioning properly while ensuring its expandability for the future is a daunting task.
SSCS makes sure you stay ahead of the curve and on top of future developments.
