Case Studies

Selection Criteria

• Coverage

  The company was using multiple vendors to support all of their locations in the US for Cisco LAN support services. Their desire was to have one vendor who could provide monitoring, configuration and troubleshooting of LAN equipment, replacement or repair of failed LAN equipment, CISCO operating systems licensing including rights to updates and a source to purchase new CISCO equipment.

• Qualifications

  The search was for a company with a qualified track record of providing Cisco operations support and on-site hardware replacement services. The vendor had to provide references to qualify the high level of standards, be financially stable, capability of multiple site invoicing and implementation of services that would be seamless for end-users with no adverse impact on production.

• Savings

  Price was a major consideration. They were paying a premium by working with a number of companies. They wanted to gain substantial cost savings by choosing one vendor to control procurement costs, maintain all equipment, and help them increase their buying power.

Realized Benefits

• Specialized Solution

  SSCS is demonstrating that it is possible to have one provider for complete LAN support services while reducing maintenance expenses by approximately 40%.

• Consolidation of Contracts

  Within a few months SSCS was able to combine service contracts and consolidate their equipment inventory into one master list.

• Decreased Response

  By using SSCS our customer has decrease response times for LAN operational support and on-site hardware services while reducing costs at every site, throughout the nation, under one agreement.

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Selection Criteria

• Coverage

  This company was using various OEM coverage for their data centers. Various SLA were being used. They wanted to streamline their coverage using one main service provider and cut costs. The primary location is in New York with numerous smaller locales across the U.S.

• Customization

  The company wanted a vendor that would not only service their data center equipment, but also advise on equipment options. They needed strict compliance with their SLA requirements to adhere to their tight production schedules. They also needed the versatility to customize their SLA line by line and have the ability to add and remove equipment on their current contract. In order to remove anxiety they required the vendor also be financially stable.

• Savings

  After the recession of 2009 the company was required to reduce costs in every facet of their business. It was imperative that the quality of their service did not diminish but they still needed to cut costs.

Realized Benefits

• Quality and Savings

  SSCS began our relationship by saving the company approximately 40% off of a large hardware purchase. The quality of service and exceptional effort SSCS applied in assisting with all of their needs on this purchase opened the door for more business, primarily the maintenance of servers at their data centers. SSCS now continues to grow its hardware maintenance business every year because of the quality of service SSCS provides combined with the cost savings.

• Consolidated Contracts

  The company is very satisfied having one annual renewal. We add equipment to the service contract without having to create separate agreements each time. This saves time and minimizes errors.

• Cost Savings

  SSCS has reduced costs for the maintenance of their IT data centers by approximately 45% and we are an alternative to purchase or rent equipment at a substantial savings.

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Selection Criteria

• Coverage

  With IT facilities and equipment in 100+ countries world-wide and 90+ locations within the USA, this company went out to bid with a goal of decreasing the number of service (break fix) vendors, increasing efficiency, and reducing operating expenses. Typical of many Enterprise level IT organizations, the infrastructure was both multi-vendor and contained a mix of current and legacy UNIX and wintel servers, mass storage, and network equipment.

• Qualifications

  They wanted a service delivery that would adhere to the service levels they had agreed to with their client, and delivery that could cover all the required locations. They needed a single invoice and a minimum number of contacts. It was imperative that the successful service company provide a very high level of service, while also allowing placement of proprietary software support contracts back to OEM vendors like Cisco, Juniper and other Networking OEMs. Financially stability and the highest level of integrity were also key elements as the successful vendor would be representing them to their client on a day-to-day basis in sometimes challenging circumstances.

• Savings

  The business model dictated doing more, for less, it was imperative that the provision of break/fix maintenance yield from 25% - 35% savings over past budgets – a tall order for multi-national & multi-million dollar service contracting.

Realized Benefits

• Quality

  By selecting SSCS they were able to reproduce the same high quality value at additional Data Centers both nationwide and globally. The program has worked so well this IT outsourcer is actively seeking to put other clients under the program.

• Consolidation of Contracts

  This outsourcing company has combined 120+ service contracts throughout the world across eight major OEMs down to one single contract. SSCS proved, once again, that we can consolidate Enterprise level service contracts for major corporations while ensuring a high quality product.

• Cost savings

  SSCS was able to reduce operational expenses by approximately 40% while increasing service levels and adding efficiency into the delivery of service.

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Selection Criteria

• Coverage

  The client’s parts distribution centers, known as SPO plants, requires a 24X7 operation and is very dependent on computers that maintain inventory. The supply channel of parts is critical to profitability and customer satisfaction. With over 25 locations throughout the United States this contract required a company that could cover each site, while maintaining a consistent service product.

• Qualifications

  The outsourcing company is one of several prime outsourcers that run the auto company’s IT data centers throughout the world. The SPO plants fall under their domain. Due to the demanding uptime schedule and the auto company’s reputation for tough negotiations the service provider must be able to adhere to tight schedules, deliver a quality product and be fiscally attractive. The successful service firm must also be able to cover sites throughout the United States.

• Saving

  The auto company has been known for constantly looking for ways to reduce costs and with today’s competitive automobile industry they have been very diligent to reduce their IT budgets.

Realized Benefits

• Improved Uptime

  Since taking over the maintenance responsibilities five years ago SSCS has been responsible for exceeding all expectations either that the outsourcing company or the auto company had for meeting service levels. SSCS have received numerous accolades and have renewed the contract year after year.

• Better Service Call Management

  SSCS has a call center that not only receives service calls, but also tracks and follows every facet of the service call. Using SSCS uncompromising adherence to fixing all service calls as fast as possible our customer is experiencing a level of support never thought possible.

• Cost savings

  SSCS was able to shave off 30% from the IT maintenance budget at the SPO plants.

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Selection Criteria

• Culture

  Executives had a unique business culture and wanted a vendor who could fit in with the ideology of their firm. Their IT functions were critical for decision making in their marketing departments.
Solutions They had a very good relationship with their vendor and felt that they were receiving an excellent value. They required an on-site technician and insisted that he/she be able to perform system administration functions.

• Cost Savings

  Toward the end of the 90’s they found themselves involved in massive litigation, which caused pressures to cut costs in many of their business departments, including reducing operational expenses within the IT data centers.

Realized Benefits

• Reduction in Expenditures

  SSCS demonstrated that it could cut computer hardware maintenance expenses by 50 percent.

• Specialized Solution

  SSCS was able to adapt to the corporate culture through simplicity of billing, one point of contact, and flexibility of delivery.

• Improved services

  SSCS was able to improve services and also deliver added benefits by placing a technician, with much improved technical skills, on site. The SSCS on site service expert also helped streamline backups and software loads.

• Additional hardware savings

  SSCS is saving approximately 100,000 dollars per year on the maintenance cost along with providing substantial cost savings on acquisitions of components, peripherals, and complete systems.

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Selection Criteria

• Coverage

  The company was using multiple vendors across the U.S. to support all of their locations for IT response services. They really wanted one vendor who could provide services for multiple types of equipment rather than working with many regional companies that only maintained a small segment of their equipment

• Qualifications

  They were in search of a company with a qualified track record of working with multiple sites, and various types of computer platforms. They wanted references to qualify the standards they felt were necessary for this solution.

• Savings

  Price is always a consideration. They understood that they were paying a premium by working with a number of companies in regional areas. They wanted to gain substantial cost savings by choosing one vendor to control procurement costs, maintain all equipment, and help them increase their buying power.

• Administrative Savings

  Through consolidation they hoped to reduce administrative costs created with managing all of these vendors.

Realized Benefits

• Modernization

  Within the first few months SSCS replaced all of the HP 9000 drives at multiple locations through out the U.S. at no additional charge. This remedial maintenance occurred because a number of drives were overheating. This initial servicing of equipment brought their IT Data Centers back on track for modernization.

• Decreased Response

  By using one maintenance provider, SSCS is able to help decrease response times, which improved use up times and satisfaction.

• Cost savings

  SSCS was able to reduce $132,000.00 dollars annually off of the annual maintenance contracts. SSCS supports 44 servers at 35 sites.

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