CASE STUDIES

Selection Criteria

Coverage

The company was using multiple vendors across the U.S. to support all of their locations for IT response services. They really wanted one vendor who could provide services for multiple types of equipment rather than working with many regional companies that only maintained a small segment of their equipment.

Qualifications

They were in search of a company with a qualified track record of working with multiple sites, and various types of computer platforms. They wanted references to qualify the standards they felt were necessary for this solution.

Savings

Price is always a consideration. They understood that they were paying a premium by working with a number of companies in regional areas. They wanted to gain substantial cost savings by choosing one vendor to control procurement costs, maintain all equipment, and help them increase their buying power.

Administrative Savings

Through consolidation they hoped to reduce administrative costs created with managing all of these vendors.

Realized Benefits

Modernization

Within the first few months SSCS replaced all of the HP 9000 drives at multiple locations through out the U.S. at no additional charge. This remedial maintenance occurred because a number of drives were overheating. This initial servicing of equipment brought their IT Data Centers back on track for modernization.

Decreased Response

By using one maintenance provider, SSCS is able to help decrease response times, which improved use up times and satisfaction.

Cost savings

SSCS was able to reduce $132,000.00 dollars annually off of the annual maintenance contracts. SSCS supports 44 servers at 35 sites.