Global Outsourcing Company & Their Global Client
Industry: Outsourcing
Employees: 400,000
Tenure: 1 Year using SSCS
This global information technology consulting company defined the outsourcing business when it was established in 1962. Being a leader in this industry requires all their vendors to adhere to the highest level of competency. Their global client is one of the world's largest automakers and has IT operations throughout the USA and the world. One of their most critical IT operations is the part plants that supply all the dealerships spare parts.
Selection Criteria
Coverage
The client’s parts distribution centers, known as SPO plants, requires a 24X7 operation and is very dependent on computers that maintain inventory. The supply channel of parts is critical to profitability and customer satisfaction. With over 25 locations throughout the United States this contract required a company that could cover each site, while maintaining a consistent service product.
Qualifications
The outsourcing company is one of several prime outsourcers that run the auto company’s IT data centers throughout the world. The SPO plants fall under their domain. Due to the demanding uptime schedule and the auto company’s reputation for tough negotiations the service provider must be able to adhere to tight schedules, deliver a quality product and be fiscally attractive. The successful service firm must also be able to cover sites throughout the United States.
Savings
The auto company has been known for constantly looking for ways to reduce costs and with today’s competitive automobile industry they have been very diligent to reduce their IT budgets.
Realized Benefits
Improved Uptime
Since taking over the maintenance responsibilities five years ago SSCS has been responsible for exceeding all expectations either that the outsourcing company or the auto company had for meeting service levels. SSCS have received numerous accolades and have renewed the contract year after year.
Better Service Call Management
SSCS has a call center that not only receives service calls, but also tracks and follows every facet of the service call. Using SSCS uncompromising adherence to fixing all service calls as fast as possible our customer is experiencing a level of support never thought possible.
Cost Savings
SSCS was able to shave off 30% from the IT maintenance budget at the SPO plants.
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