Global Consumer Electronics Company
Industry: Electronics
Employees: 5,000+
Tenure: 3 Years using SSCS
This global consumer electronics company opened their USA headquarters in New York. What was originally known as a high quality camera company now produces various electronics including printers and all-in-ones, binoculars, calculators, projectors, and accessories.
Selection Criteria
Coverage
This company was using various OEM coverage for their data centers. Various SLA were being used. They wanted to streamline their coverage using one main service provider and cut costs. The primary location is in New York with numerous smaller locales across the U.S.
Customization
The company wanted a vendor that would not only service their data center equipment, but also advise on equipment options. They needed strict compliance with their SLA requirements to adhere to their tight production schedules. They also needed the versatility to customize their SLA line by line and have the ability to add and remove equipment on their current contract. In order to remove anxiety they required the vendor also be financially stable.
Savings
After the recession of 2009 the company was required to reduce costs in every facet of their business. It was imperative that the quality of their service did not diminish but they still needed to cut costs.
Realized Benefits
Quality and Savings
SSCS began our relationship by saving the company approximately 40% off of a large hardware purchase. The quality of service and exceptional effort SSCS applied in assisting with all of their needs on this purchase opened the door for more business, primarily the maintenance of servers at their data centers. SSCS now continues to grow its hardware maintenance business every year because of the quality of service SSCS provides combined with the cost savings.
Consolidated Contracts
The company is very satisfied having one annual renewal. We add equipment to the service contract without having to create separate agreements each time. This saves time and minimizes errors.
Cost Savings
SSCS has reduced costs for the maintenance of their IT data centers by approximately 45% and we are an alternative to purchase or rent equipment at a substantial savings.
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