Global IT Outsourcing Company
Industry: Information Tech
Employees: 25,000
Tenure: 2 Years using SSCS
This IT outsourcing company headquartered in Germany has worldwide offices with IT data centers located in Europe, the Americas and Asia. The primary business is the integration and management of a client’s hosting and storage in addition to taking on large portions of the IT staff and much of the infrastructure. By utilizing technological innovations and best practices this company is able to provide its clients more efficiency in IT, greater ROI, and a better IT experience for the internal customer.
Selection Criteria
Coverage
With IT facilities and equipment in 100+ countries world-wide and 90+ locations within the USA, this company went out to bid with a goal of decreasing the number of service (break fix) vendors, increasing efficiency, and reducing operating expenses. Typical of many Enterprise level IT organizations, the infrastructure was both multi-vendor and contained a mix of current and legacy UNIX and wintel servers, mass storage, and network equipment.
Qualifications
They wanted a service delivery that would adhere to the service levels they had agreed to with their client, and delivery that could cover all the required locations. They needed a single invoice and a minimum number of contacts. It was imperative that the successful service company provide a very high level of service, while also allowing placement of proprietary software support contracts back to OEM vendors like Cisco, Juniper and other Networking OEMs. Financially stability and the highest level of integrity were also key elements as the successful vendor would be representing them to their client on a day-to-day basis in sometimes challenging circumstances.
Savings
The business model dictated doing more, for less, it was imperative that the provision of break/fix maintenance yield from 25% - 35% savings over past budgets – a tall order for multi-national & multi-million dollar service contracting.
Realized Benefits
Quality
By selecting SSCS they were able to reproduce the same high quality value at additional Data Centers both nationwide and globally. The program has worked so well this IT outsourcer is actively seeking to put other clients under the program.
Consolidated Contracts
This outsourcing company has combined 120+ service contracts throughout the world across eight major OEMs down to one single contract. SSCS proved, once again, that we can consolidate Enterprise level service contracts for major corporations while ensuring a high quality product.
Cost Savings
SSCS was able to reduce operational expenses by approximately 40% while increasing service levels and adding efficiency into the delivery of service.
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