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Case Study: National Paper Corporation
Overview
- This paper company is the world's largest integrated producer of paperboard and paper-based packaging products.
- Many of the products that you purchase at your local grocery store have containers or rapping, which are made by this company. (Corrugated paper products: detergents, dog food, cereal, nutritional products)
Selection Criteria
- Coverage- This paper company was using multiple vendors across the U.S. to support all of their locations for IT response services. They really wanted one vendor who could provide services for multiple types of equipment rather than working with many regional companies that only maintained a small segment of their equipment.
- Qualifications- They were in search of a company with a qualified track record of working with multiple sites, and various types of computer platforms. They wanted references to qualify the standards they felt were necessary for this solution.
- Savings- Price was always a consideration. They understood that they were paying a premium by working with a number of companies in regional areas. They wanted to gain substantial cost savings by choosing one vendor to control procurement costs, maintain all equipment, and help them increase their buying power through economies of scale.
- Administrative Savings- Through consolidation, the paper company hoped to reduce administrative costs created with managing all of these vendors.
Realized Benefits
- Modernization- Within the first few months of the agreement to use SSCS as their National Hardware Maintenance Provider, SSCS replaced all of the HP 9000 drives at multiple locations through out the U.S. at no additional charge. This remedial maintenance occurred because a number of drives were overheating. This preventive maintenance put the paper company back on track for the modernization of their IT departments.
- Increased Response- By using one maintenance provider, SSCS is able to help decrease response times and provide a superior product. This solution gave them the opportunity to track response calls, and streamline their IT administrative duties. By using one vendor they have also been able to improve up time, which increased efficiencies.
- Cost savings- SSCS supports 52 servers at 42 sites throughout the US and was able to save roughly $132,000.00 dollars annually.
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