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Case Study: Worldwide Consumer Product Company
Overview
- This consumer product company was established in the late 1890’s during the boom of American industrialization.
- This company has been one of the more successful firms in the U.S., with major achievement in product development, research, and competitive market share.
Selection Criteria
- Culture- The executives of this company had a unique business culture and they wanted a vendor who could fit in with the ideology of their firm. Their IT functions were critical for decision making in their marketing departments.
- Solutions- They had a very good relationship with their vendor and felt that they were receiving an excellent value. The IT department required an on-site technician and insisted that he/she be able to perform system administration functions.
- Cost Savings- Toward the end of the 90’s this company found themselves involved in massive litigation, which caused pressures to cut costs in many of their business departments, including reducing operational expenses within the IT data centers.
Realized Benefits
- Reduction in Expenditures- SSCS demonstrated that it could cut the computer hardware maintenance expenses by 50 percent.
- Specialized Solution- SSCS was able to adapt to the culture through simplicity of billing, one point of contact, and flexibility of delivery.
- Improved services- SSCS was able to improve services and also deliver added benefits by placing a technician with much improved technical skills and a person who helped streamline backups and software loads.
- Additional hardware savings- SSCS is saving approximately 100,000 dollars per year. SSCS is also providing substantial cost savings on acquisitions of components, peripherals, and complete systems. These cost savings are in addition to yearly savings on maintenance costs.
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Web Design Company - 4 Guys Interactive, Inc. |
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